More than likely this is because you were an early adopter of Scarbo. Fill out the Customer Support form below to contact customer service and we will get you squared away with this free update ASAP!
If you have recently upgraded or downloaded Native Access 2 you may find that you can no longer see your Teletone product. This is because you need to upgrade Native Access. To fix this simply open Native Access 2 click the pop-up window in the top right corner that says "Restart to install now". This will upgrade you to Native Access 2.4.