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Need help with downloading or installing?

If you’ve received your Redemption/Serial keys and are confused, please visit
the very helpful step-by-step installation guide(s).


Your Instrument Not Showing Up In Native Access?
As a Mac user if you're on OS 11+, we recommend you download the latest version of Native Access.
If you're on OS 10.15, we recommend you try a legacy version of Native Access.
If you're still having trouble, here is a link to Native Instruments Customer Support.
Tympo not showing up in Kontakt?

More than likely you need to update Kontakt. Tympo requires Kontakt 6.7.1. If you are using an outdated Kontakt Tympo will not show up! Close Kontakt and launch Native Access. Click on Updates in the left hand column. If Kontakt needs to be updated please click on UPDATE next to it. After updating please re-launch Kontakt and Tympo should now be available!

No update available for Scarbo 1.3?

More than likely this is because you were an early adopter of Scarbo. Fill out the Customer Support form below to contact customer service and we will get you squared away with this free update ASAP!

Do you offer refunds?

No we do not offer refunds. Please click here to read our Refund Policy.

You may find additional answers to your questions on our FAQ page!