Resend Serial Numbers
Use the form below to have it resent. Be sure to enter the same email address used at checkout, along with your order number from the confirmation email.
Why isn't Soulfi Showing Up in Kontakt?
Unlike our previous instruments, which utilizied Kontakt 6.7.1, Soulfi is built for Kontakt 6.8. To ensure Soulfi appears in Kontakt and functions correctly, please update your Kontakt version to version 6.8 via Native Access.
The Effects are not working in Soulfi / Tympo!
Resetting the output config for all formats as described below resolves the issue.
1. Open Kontakt in standalone mode.
2. Go to Outputs (the rectangle icon in the top bar)
3. Reset output section for standalone
4.Save current output section state as default for > All formats
If I make a purchase and change my mind, can I get a refund?
No we do not offer refunds. Please click here to read our Refund Policy.
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